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Terms and conditions

Company name           Copenhagen Info ApS
  Jernholmen 20-22
2650 Hvidovre
Phone   +45 28 19 37 35
VAT no   36533714

Terms and conditions - private customers

The total cost of your order is the price of the Products ordered. Payment can be made by any of the methods specified in the Credit card section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.

You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
The total amount you pay is the same regardless of the payment method. When you pay with credit card, the payment is handled by our payment partner PBS to guarantee secure payments.

Credit cards
Bank transfer

Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 

Use of the website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You warrant that:

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the Personal Information by contacting us by e-mail to

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights
We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Purchase of products

All orders are subject to acceptance in accordance with our Order acceptance policy.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.
  • We will send to you an order acknowledgement email detailing the products you have ordered.
  • When finishing the order process, you will have to print your tickets at your own printer from the system. Copenhagen Cards: As your product is shipped (to your private address) from us, we will send you a despatch confirmation email.

 If you do require any information regarding orders you have placed with us please write to us at the following address:

Copenhagen Info ApS
Jernholmen 20-22
2650 Hvidovre

Order cancellation
Tickets from are never refunded.

Copenhagen Info is not liable for any issues arising from the result of illegal copying or resale of tickets and guests holding illegally copied or resold tickets will not gain entry to the event.

Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.


Terms and conditions - dealers/hotels

All tickets are payed by the guest at the dealer/hotel, when the ticket is delivered.

The dealer/hotel receives a total invoice as agreed.

The tickets wil be delivered to the guest by the dealer/hotel:

  • Papertickets will be printed by the Copenhagen Info dealer/hotel
  • Copenhagen Cards are delivered as a plastic card
  • SMS-tickets are send to the clients phone (a sms confirming the purchase is send to the phone when the order is placed, this sms ensures that the ticket will be delivered at the time when it is needed).

Order cancellation
Tickets from are never refunded.

Tickets delivered by SMS are never refundable and can not be cancelled - please always check the phonenumber indicated!

Copenhagen Info is not liable for any issues arising from the result of illegal copying or resale of tickets and guests holding illegally copied or resold tickets will not gain entry to the event.